Training
Supply Chain Operations
Our Warehousing Operations qualifications are designed to give your warehouse staff all the skills they need to fulfil the tasks assigned to them, while capitalising on your way of doing business. Units involve training in housekeeping, picking and packing, safely handling loads, product knowledge, estimating weight and dimensions, dispatching/receiving goods, and cargo and lean processes.
The program allows us to work across all aspects of your operation while being specific enough to customise for individual roles in receiving, dispatching, picking/packing and stock control. Your business may choose to involve teams from all areas by injecting role-specific modules into the program. Our Holistic Approach is based on the understanding of the need to engage with employees, whilst minimising the disruption to usual business activities.
Qualifications
Driving Operations
Courses in Driving Operations are designed to give your drivers and driver support staff all the skills they require to make sure that your goods are delivered correctly, safely and on time. Units involve training in such skills as navigation, loading and unloading goods, handling manifests and paperwork, inspecting vehicles, and transporting hazardous or sensitive cargo.
Qualifications
Logistics
Courses in Logistics are ideal for your floor supervisors and Operations management staff, giving them the skills to better organise staff and increase productivity while reducing errors in the logistics process.
Certificates II and III of Logistics have been rolled into the Supply Chain Operations qualifications.
Qualifications
Business
The Business Training Package has undergone a full review, with many previously separate qualifications being joined with the general Business qualification as a specialisation e.g. Certificate III in Business (Administration) rather than the separate Certificate III in Business Administration.
The outcome is consistent core business skills across the level, with opportunity lean towards a field or take a generalist approach.
Qualifications
Business Administration
Business Administration courses have been combined into Business qualifications under the latest BSB20 package. A Business (Administration) specialisation is available at Certificate III and IV Levels pending certain criteria.
Qualifications
Business Sales
SIR30316 is a flexible qualification suiting the needs of sales or customer service representatives selling into other businesses and can be contextualised to selling business or retail end-user products and services.
BSB40615 Certificate IV in Business Sales has been rolled into BSB40120 Certificate IV in Business.
Qualifications
Leadership & Management
Leadership & Management qualifications reflect the role of individuals working as developing and emerging leaders and managers in a range of enterprise and industry contexts. As well as assuming responsibility for their own performance, individuals at this level provide leadership, guidance and support to others. They also have some responsibility for organising and monitoring the output of their team. Trainees will learn to apply solutions to a defined range of predictable and unpredictable problems, and analyse and evaluate information from a variety of sources.
Qualifications
Retail
Retail qualifications give employees the skills necessary to effectively serve your customers, including the promotion of products, giving advice, and handling complaints and returns.
Higher-level Retail qualifications prepare employees for management roles in stores or area management for franchises, and include skills such as budgeting, recognising marketing opportunities and recruiting staff.
Please note, training and assessment for SIR30216 Certificate III in Retail may be provided by Berengarra on behalf of Flexible Training Solutions.
Qualifications
Customer Engagement
Customer Engagement courses have been rolled into the general Business qualifications as a Specialisation. These now appear as Certificate III in Business (Customer Engagement), and Certificate IV in Business (Operations).
Generally we advise to take a non-Specialised course instead in most instances, as this allows for the most customisation to fit your needs or the needs of your business.
Qualifications
Short Courses
Workshops and Standalone training with Flexible Training Solutions will give you or your employees the skills and/or licences needed to enhance on-the-job practices and reinforce adherence to OHS and WHS legislation.
Flexible Delivery: Onsite, Offsite, E-Learning, Blended. What you need, delivered where and when you need it.
Standalone Training or Accredited Units
- Software Training (Basic, Intermediate, Advanced) Excel,
Word, PowerPoint, Access, and Outlook - Specialist Software deployments including the writing
of training manuals, SOPs, SWPs - Effective Time Management
- Leadership
- Bullying & Harassment Awareness
- Risk Management
- Conflict Resolution
- Communication Skills
- Sales Fundamentals
- Customer Service
- Workplace Health and Safety
- Chain of Responsibility
- Load Restraint
- Fatigue Management Awareness
- Hazard Identification
- Manual Handling Techniques
- Forklift Licencing and Refreshers
- Blue Card
- Safe Movement of Equipment
- Eco Driving
- Root Cause Analysis
- Dangerous Goods Awareness
Forklift Licencing and Refreshers
Forklift Licensing
Flexible Training Solutions offers forklift licensing training that is customised to suit individual workplaces requirements whilst adhering to WHS, OHS and VET validation of competency for all licence driving.
The course content has the following specifications:
- Knowledge and ability to identify potential workplace hazards
- Knowledge and ability to identify hazard control measures
- Knowledge and ability to communicate in the workplace
- Preoperational checks of forklift and tag out procedures
- Knowledge and ability of internal WHS laws such as traffic management rules
- Knowledge and ability to assess the weight of the load
- Ability to operate forklift at a safe speed within workplace speed limits
- Ability to move and place loads to ensure stability of materials and avoidance of hazards
- Knowledge of and ability to respond to unplanned and/or unsafe situations in line with WHS, OHS and company procedures
- Knowledge of all forklift attachments and the ability to operate these attachments in a safe manner according to WHS, OHS and company procedures
- Correct refuelling techniques including battery changing charging techniques
- Ability to shut down and park the forklift in safe manner according to WHS, OHS and company procedures.
Our forklift licensing course will teach good driving habits in your workplace. Your workers will be trained in order to provide you with a sense of confidence in adhering to WHS and OHS legislation and internal company procedures.
Forklift Refresher Training
Flexible Training Solutions offers forklift refresher training that is customised to suit individual workplaces’ requirements. A FTS forklift refresher course will identify all deficient driving habits in your workplace and enable identification of employees to be retrained to provide you with a sense of confidence in adhering to WHS, OHS legislation and internal company procedures.
All FTS trainers are licensed HRW assessors in their state and are capable of delivering advanced forklift driving techniques.
The course content has the following specifications:
- Knowledge and ability to identify potential workplace hazards
- Knowledge and ability to identify hazard control measures
- Knowledge and ability to communicate in the workplace
- Pre-operational checks of forklift and tag out procedures
- Knowledge and ability of internal WHS laws such as traffic management rules
- Knowledge and ability to assess the weight of the load
- Ability to operate forklift at a safe speed within workplace speed limits
- Ability to move and place loads to ensure stability of materials and avoidance of hazards
- Knowledge of and ability to respond to unplanned and/or unsafe situations in line with WHS, OHS and company procedures
- Knowledge of all forklift attachments and the ability to operate these attachments in a safe manner according to WHS, OHS and company procedures
- Correct refuelling techniques including battery changing or charging techniques
- Ability to shut down and park the forklift in a safe manner according to WHS, OHS and company procedures